It raises questions about our culture. Sometimes things are percolating through our lives and it's hard to make sense of them. Because it's not an event, it is something that happens culturally.

Elevator fatalities are just not a common occurrence.

We think they are targeting certain pieces, because sometimes they leave something more expensive sitting right next to what they grab, and they seem to be grabbing the same stuff from everybody.

With a bit of humor, we're able to convey just how quick the commute to downtown is, and since many of our buyers work inside the Loop and are moving from neighborhoods inside the Loop, it's important to make that point.

We'll do the investigation along with law enforcement authorities. We'll look at interviews with witnesses, check equipment to see if there was a malfunction and then come up with a cause of the accident.

Use the emergency call button, sit back and relax and wait for rescue. That's the advice. Don't try to get out of it.

She is a wonderful lady and is doing everything she can to make things happen.